Refund Policy
Draft for review, not in effect
This document has not been approved. Highlighted items in brackets must be decided by the business owner, and the whole text reviewed by a qualified lawyer, before it is published or relied on.
Effective date: [effective date]. Payments for Quotlane are processed by Paddle, our reseller and merchant of record, so refunds are issued by Paddle to the original payment method.
1. Try before you pay
Every new workspace starts with a free trial without a payment method, so you can check the service with your own data before paying (see pricing).
2. Refunds
[refund window and conditions, for example for the first payment, renewals, 6 month and yearly payments, and changes of billing period]
3. Cancelling
You can cancel at any time from the Billing page. The plan stays active until the end of the period already paid for and is not renewed. [whether unused time is refunded on cancellation]
4. Changing the billing period
Changes of billing period (monthly, every 6 months, yearly) are prorated immediately: the difference is charged straight away, or credited against future payments when the new period costs less.
5. How to ask
Write to [billing contact email] with the workspace name and the Paddle receipt, or contact Paddle directly through the link in your receipt.